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about us

Welcome to REVOLARA Wholesale Price Club 

  • Any question about wholesale and private label order , please email us.
  • Any questions about your order， please include the order number (for example  #R2617 ) in the subject of the email.

E-mail address:    RevolaraWholesale   *at*  gmail *  com

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Please read Return & Refund & Shipping Policies before you place order . Placing an order is deemed to agree to and accept all our return &refund & shipping policies and terms.

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Frequently Asked Questions About Shipping, Returns, Refunds and Exchanges:

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What’s the shipping options and policies ?

We have warehouse supplier and shipping service providers located in USA. For USA domestic orders , we have many different shipping methods you can select when you place order online.

  • USPS Standard shipping , around 5 days
  • USPS Priority shipping , around 3 days
  • Fedex or UPS Standard/Ground Shipping , around 5 days
  • Fedex or UPS One Business Day Shipping, around 1 day
  • Fedex or UPS Two Business Day Shipping, around 2 days
  • These transit time are estimate and only mean business day, not guaranteed. No shipping company guarantee transit time. Please understand that shipping is out of our control after we hand package to shipping company.
  • Order will be packed and shipped in 24 to 48 business hours after you place an order. The process time is not included in the shipping company transit time.
  • If we can not ship the order in 48 business hours we will contact you asap ,and if you want to cancel the order before we ship you can get fully refund .
  • If package delay , please wait for us to contact the shipping company , and wait for shipping company to response , usually 1 to 10 business days , not guaranteed.
  • Package Lost : If over 20 business days the transit tracking record doesn’t update from shipping company, or shipping company inform us that the package is missing , it can considered package lost. We will full refund your order and shipping fee. This term only suitable for retail order and shipping in USA . This term is not suitable for private label order and international shipping out of USA.
  • We will not be held liable and/or responsible to any delay of shipping.We will not be held liable and/or responsible to any of your loss because of the shipping delay and/or product damage.
  • Please stock enough products always, not just order when stock is very low. Shipping Delay happens. Product damage happens during shipping.

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What can i do to help if shipping delay?

  • Email and tell us that the shipping delay, please include the order number in your email. So we can follow and contact the shipping company ASAP.
  • Check the tracking number from shipping company website to see the tracking details, you can see which area the package at.
  • www.usps.com
  • www.fedex.com
  • www.ups.com
  • Go to your nearest shipping company office to ask them to check the tracking number for you and ask if they can do anything to help. This could be the best way to get the issue to be processed faster by shipping company.

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Refund & Exchange Policies

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Returns and exchanges are available within 30 days of the delivered date , over 30 days all items are non-refundable non-replaceable non-exchangeable.


If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. Please contact us ASAP and email us the pictures and/or video. Used item can not be an damaged item.

Our store do not accept Returns or Exchanges once an item has been used, only new and unused item cannot be returned.

We can only offer you replacements at no additional cost if it falls under below criteria:

  • Items are faulty – damaged/broken or soiled upon arrival.
  • We send wrong item
  • Parcels that is lost in transit.

Note: we will not be held liable to any lost or misroute parcels because of you submitted a wrong shipping address when you place order online. Please ensure that all the shipping information you have provided is correct before submitting your order.

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How do I return ?

  • Email us the list of items that you want to return ,and include a picture of all the items you want to return , we need to see all the items are unused before you ship out.
  • Our E-mail:    RevolaraWholesale  *at* gmail *com
  • When we receive your request, we will email you the return shipping address when your request is approved.
  • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.
  • You have to ship the item out in 30 days of the delivered date and email us the tracking number. When we receive the package ,we will refund or exchange after inspection approved.

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What items are returnable ?

  • Damaged or faulty items:  We will resend new trays or refund.
  • NO Damaged or faulty items, but you just like to return and/or exchange : You can return within 30 days of the delivered date . The process please see “How do I return ? “
  • Item in unused and resellable condition
  • Item in the original packaging with all the tags intact
  • Any unauthorized returns will not be processed and you will need to provide us a prepaid shipping label for us to ship the package back to you . If you don’t provide a paid shipping label to us in 20 days of the date we receive, we will charge a storage fee on a daily basis. If exceeds 30 days, we will treat it as an abandoned package, we will no longer store it, the products will be discarded and Wholesalla will not be held responsible.

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What items are non-refundable , non-returnable?

  • Gift Cards
  • Underwear
  • Cosmetics
  • Clearance sale items
  • Used items

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The item i received is damaged .

  • If the purchased product is damaged, email us within 10 days of the delivered date , include pictures and/or video.
  • Item must be unused, in the same condition as received and include all original packaging.
  • We will email you a prepaid shipping label.Please print it out and put on the package , and drop off to the shipping company.
  • You have to ship the item out in 30 days of the delivered date. We will replace the item once we receive defective product.
  • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.
  • Our email address:   RevolaraWholesale  * at * gmail * com

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The item i received is faulty .

  • If the purchased product is faulty, email us within 15 days of the delivered date , include pictures and video.
  • If item is lash, if you want a full refund of products you can only select one tray only test one row to see if its faulty or not , if you used 2 rows or more of one tray, the tray can not be returned and refunded.
  • If you are first time buyer , we will send one tray free lash, please test only the free tray.  Any used tray can not be returned and refunded.
  • When your request approved, we will email you a prepaid shipping label. Please print it out and put on the package , and drop off to the shipping company.
  • You have to ship the item out in 30 days of the delivered date.
  • We will replace or refund the item once we receive defective product.
  • Carefully pack all items to avoid damage during transport. We do not accept and/or held any responsibility for any products returned that are lost or damaged in transit.
  • Our email address:   RevolaraWholesale  * at * gmail * com

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How do I ship back the items  ?

  • After your return request approved , you can ship the items back.
  • If we shipped you the wrong item , or item that is damaged or faulty , we will pay the shipping . We will email you a prepaid shipping label , you just need to print it out and put on the package ,then drop off to the shipping agent office as shipping label showed. We usually use USPS , Fedex, UPS .
  • If you just don’t like the products or just changed your mind, you need to pay the shipping fee of return. You can go to your local USPS , Fedex, UPS etc , to ship the package and pay the shipping fee at counter.
  • Once you shipped out the package , please email us and/or send us the tracking number.

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How soon will I get my refund  ?

  • Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request.
  • If approved, the refund request will be processed within 1 – 3 working days after approval.
  • Normally the refund will go back the same way and/or account you used when you placed the order.  Normally transit takes 1 – 3 working days , but its not a guarantee. The transit process time depends on all the banks involved.

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 Cancellations

  • If you want to cancel your order, please inform us ASAP before the order has been shipped.
  • If the order already been shipped before you inform us, the order can not be cancelled.
  • If the shipping delay , please wait us to contact the shipping company to check, and the order can not be cancelled during transit.
  • When you receive the package , you can request a return . Please see the policy  ” How do I return? ‘    ‘How do I ship back the items?’    ‘How soon will I get my refund  ?’
  • Return within 30 days of the delivered date for a refund. Buyer pays the return shipping fee.
  • The shipping fee of buyer’s order is not refundable. Because we already shipped and paid to shipping company.
  • We usually ship orders in 2 to 24 business hours after you place order online. You may request a cancellation as soon as possible.  Otherwise you will receive partial refund as we have already started the shipping process and/or paid the shipping label and/or shipped out.